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Vishmo Privacy Policy
Effective Date: 26 September 2025
Platform Name: Vishmo (“Vishmo,” “we,” “us,” or “the Platform”)
This Privacy Policy describes how Vishmo collects, uses, discloses, and protects personal information when users (“you”) access or use the Platform to book, provide, or manage beauty and wellness services. By accessing or using the Platform, you acknowledge and agree to this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
- Clients booking services through Vishmo
- Providers offering services through Vishmo
- Visitors to the Vishmo website or application
It does not apply to services performed by Providers outside the Platform or to third-party websites and services linked from Vishmo.
2. Information We Collect
2.1 Information You Provide
Account Information
- Name, email address, phone number, password, profile details
Booking & Communication Data
- Appointment details, service selections, messages exchanged through the Platform (including SMS routed through third-party providers)
Provider Information
- Business details, service offerings
- Professional licenses, certifications, insurance documentation (where applicable)
Payment-Related Information
- Billing address and transaction metadata Vishmo does not store full payment card numbers. Payments are processed directly by third-party payment processors. Providers are the merchant of record unless otherwise disclosed.
2.2 Information Collected Automatically
- IP address, browser type, device identifiers
- Usage logs, page interactions, feature usage
- Cookies and similar technologies for functionality, analytics, and security
3. How We Use Personal Information
We use personal information to:
- Operate, maintain, and improve the Platform
- Facilitate bookings, communications, and account management
- Enable secure payments through third-party processors
- Verify Provider credentials and eligibility
- Provide customer support and resolve disputes
- Send transactional notices and service updates
- Detect fraud, abuse, or violations of our agreements
- Comply with legal obligations and enforce our policies
4. Communications & Messaging
Vishmo enables in-platform and SMS communications between Clients and Providers.
- Messages may be routed through third-party telecommunications providers.
- Communication metadata and content may be retained to support service delivery, dispute resolution, fraud prevention, and legal compliance.
- Vishmo does not monitor messages for marketing purposes.
5. Sharing of Information
We do not sell personal information.
We may share information:
- Between Clients and Providers as necessary to fulfill bookings
- With Service Providers (e.g., hosting, analytics, communications, payment processing)
- For Legal Reasons when required by law or to protect rights, safety, or Platform integrity
- In Business Transfers such as mergers, acquisitions, or asset sales
6. Data Retention
We retain personal information only as long as necessary to:
- Provide services and maintain accounts
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.
8. Your Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state laws. Vishmo honors such rights as required by law.
8.1 California Residents (CPRA)
Account Information
- Name, email address, phone number, password, profile details
Booking & Communication Data
- Appointment details, service selections, messages exchanged through the Platform (including SMS routed through third-party providers)
Provider Information
- Business details, service offerings
- Professional licenses, certifications, insurance documentation (where applicable)
Payment-Related Information
- Billing address and transaction metadata Vishmo does not store full payment card numbers. Payments are processed directly by third-party payment processors. Providers are the merchant of record unless otherwise disclosed.
8.2 Other Jurisdictions (GDPR and Similar Laws)
Depending on your location, you may have rights to:
- Access, correct, or delete your data
- Object to or restrict processing
- Request data portability
8.3 Exercising Your Rights
To submit a privacy request, contact: help@vishmo.com
We may verify your identity before processing requests. Responses are provided within legally required timeframes.
9. Children’s Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If such data is identified, it will be deleted promptly.
10. International Data Transfers
If you access the Platform from outside the United States, your information may be transferred to and processed in the U.S. or other jurisdictions with different data protection laws.
11. Third-Party Links
The Platform may contain links to third-party websites or services. Vishmo is not responsible for their privacy practices. Review third-party privacy policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Continued use of the Platform constitutes acceptance of the updated policy.
13. Contact Information
Vishmo Privacy Officer
Email: help@vishmo.com
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