Privacy Policy

Effective Date: 26 september 2025
Platform Name: Vishmo ("we," "us," "our," or "the Platform")

This Privacy Policy explains how we collect, use, disclose, and protect personal information from users ("you") when you use our platform to book, provide, or manage beauty and wellness services.

By using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide to Us

• Account Information: Name, email address, phone number, password, and profile information
• Booking Details: Service types, appointment times, provider and client communications
• Payment Information: Billing address, limited payment card details (processed securely via third-party processors)
• Professional Information (Providers): Licensing, certifications, insurance details, service offerings

1.2 Information We Collect Automatically

• Device Information: IP address, browser type, operating system
• Usage Data: Log data, pages visited, features used, time spent on the Platform
• Cookies and Similar Technologies: We use cookies to remember preferences, improve functionality, and analyze usage patterns

2. How We Use Your Information

We use your information to:

• Operate, maintain, and improve the Platform
• Facilitate bookings, payments, and communications between Clients and Providers
• Respond to inquiries, provide customer support, and resolve disputes
• Send transactional notifications and important service updates
• Analyze user behavior to improve user experience and performance
• Enforce our Terms of Service, Provider Agreement, and Client Agreement

3. Sharing of Information

We do not sell your personal information. We may share it as follows:

• With Providers or Clients: Information necessary to fulfill service bookings (e.g., contact info, service details)
• With Service Providers: Third-party companies that support our operations, such as payment processors, hosting providers, and analytics services
• With Authorities: If required by law, legal process, or to protect rights, safety, or the integrity of our Platform
• In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

4. Your Rights and Choices

Depending on your location (e.g., under GDPR, CCPA), you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal or operational retention requirements)
• Objection: Object to data processing or request restrictions on processing
• Portability: Request transfer of your data to another service provider

To exercise these rights, contact us at help@vishmo.com.

5. Data Retention

We retain your personal information as long as necessary to:

• Provide services and support your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When no longer needed, we securely delete or anonymize your information.

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your password and account information confidential.

7. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that a minor has submitted personal data, we will delete it promptly.

8. International Users

If you are accessing the Platform from outside the United States, your data may be transferred to and processed in countries with different data protection laws than your own. By using the Platform, you consent to this transfer.

9. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date. If the changes are significant, we will provide additional notice (e.g., via email or Platform alert).

Your continued use of the Platform after changes become effective constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Vishmo Privacy Officer
help@vishmo.com